Please read our FAQ & Shipping Guidelines prior to placing your order, thank you!

Answers to your Important Questions

WHEN WILL I RECIEVE MY ORDER?

All orders are baked fresh, to your order. This allows KyKy's to have a 1-3 day turn around time once order is placed - we can not hold orders once order is placed. After that, depending on your shipping location, 1-5 days in transit. All orders get shipped out Monday, Tuesdays, and Wednesdays, if your area requires more than 2 days in transit when being shipped, your order will be baked fresh and go out the following week, as our shipping providers do not deliver on weekends. Read more about how we ship on our shipping page.


WHERE ARE YOU LOCATED?

KyKy Kookies is a Toronto based online bakeshop -- we do not have a storefront (yet!), but you will be happy to know that we ship nationwide in Canada and the USA, and offer a pickup option in both Toronto and Vaughn.


WHERE IS PICKUP?

Etobicoke Pickup is a general meetup location in Etobicoke - 265 Wincott Dr. 

Vaughn Pickup is 7400 Keele St. in Vaughn

We will schedule the date and time for pickup once order is received. Please read more about pickup HERE


HOW DO I PICKUP MY ORDER?

If you select a pickup option, you will select your pickup time, day, and location between the options available. Once order is place, you will receive your order confirmation. PLEASE click View Your Order,  this will open a page to where you will find all of the updates regarding your order and instructions on how to pickup. PLEASE READ THEM!

WHAT IS THE SIZE OF A KYKY KOOKIE?

KyKy Kookies are jumbo, gourmet cookies, that are 2-3x the size of your average cookie, weighing between 4.5-6 oz. depending on the given flavour.

One KyKy Kookie can serve as many people as you wish, typically this is 1-4 people, depending how large you want your serving size, just cut, break, bite.. whatever you choose to do.. and share.
Or eat multiple Kookies yourself (KyKy style), we understand that they are out of this world delicious, and we don’t judge ;).

KYKY KOOKIE SIZE GUIDE

KyKy Kookies do not contain preservatives, so we suggest the following:


Shelf life in KyKy Kookie Packaging: up to 2 WEEKS

Refrigerated in KyKy Kookie Packaging: up to 3 WEEKS

Freezer in KyKy Kookie Packaging: up to 6 months


KyKy Kookies freeze and re-bake great, so we suggest if you do not plan on eating all of your KyKy Kookies in the first few days after receiving them, store them in the freezer, and when you are ready to enjoy a KyKy Kookie, just reheat or let your kookie sit out on the counter to come to room temperature!

Flavours are constantly updating, if you see a limited time flavour that you like, order and freeze for later.

OKAY, HOW DO I RE-HEAT?

If frozen, you can let your KyKy sit out for a few hours and it will be ready to eat, or you can Reheat KyKy Kookies by popping them in the oven on 350F for 5-8 min, depending how soft - gooey you want you KyKy's. 


If you want a gooey KyKy Kookie, that has not previously been frozen, pop them in the oven on 350F for about 3 min.


Upon receiving your KyKy Kookies, they will always remain soft no matter what, so there is no need to reheat at all, only if you want a gooey KyKy Kookie experience.

DO YOU MAKE VEGAN KOOKIES?

YES WE DO! We currently have a VEGAN flavour, and rotate new VEGAN flavours weekly! 

You can also make a custom vegan Kookie order for any catered event or corporate gifting order. 

DO YOU OFFER GLUTEN FREE OPTIONS?

At the moment, no, we do not. We are working on it though!


WHAT ARE THE INGREDIENTS IN A KYKY KOOKIE?

KyKy use's organic, natural ingredients whenever and wherever possible, however, not all mix-ins are 'healthy' ;). 

Ingredients: our first ingredient is always LOVE, Unbleached Wheat Flour​, Butter, Eggs, Cane Sugar, Brown Sugar, Semi-Sweet Chocolate Chips (sugar, cocoa butter, milkfat, soy lecithin, natural flavours), Pure Vanilla, Pink Himilayan Salt, Leavening agents (baking powder, baking soda).

*please keep in mind that ingredients will depend on the kookie that you order and may vary slightly.

May contain: nuts


Read more about our Ingredients HERE

ARE THERE ANY PRESERVATIVES IN KYKY KOOKIES?

KyKy Kookies does not use any preservatives in our doughs. We pride ourselves on using only high quality, natural ingredients. 
*Please note that certain mix-ins may contain preservatives and artificial flavours.

WHAT IS THE NUTRITIONAL VALUE OF EACH KYKY KOOKIE?

Currently, KyKy Kookies does not have set nutritional values for each individual KyKy Kookie flavour, this is due to the various types of flavours that we offer.

ARE KYKY KOOKIES PROCESSED IN A NUT FREE KITCHEN?

No, KyKy Kookies bake out of a kitchen that is exposed to nuts, diary, soya, and gluten. We do however offer Nut Free Kookies flavours (Kookies n Kream, Chocolate Chunk, Everything Oatmeal, Birthday Kake, and more), please keep in mind that all Kookies may be exposed to nuts during processing.


CAN YOU HOLD MY ORDER FOR A LATER DATE?

We can not hold orders for later dates, once kookies are baked, they are shipped so you will receive them at their freshest.

Please place your order according to when you would like to receive by reading our shipping guide. If you would like to save your kookies for a later date because you ordered a specific flavour, we suggest freezing them and reheating. Please read under, "Re-Heat?".