WE ARE NOT RESPONSIBLE FOR LOST OR STOELN PACKAGES/ITEMS. ONCE PACKAGE HAS BEEN DROPPED OFF AT COURIER, IT IS IN THE HANDS OF THE COURIER. PLEASE TRACK YOUR PACKAGE ACCORDINGLY AND PICK IT UP AS SOON AS YOU CAN, DO NOT LEAVE YOUR PACKAGE OUTSIDE FOR WILDLIFE OR PORCH PIRATES!
Please make sure that your shipping address is correct. We are not responsible for incorrect addresses. Make sure to double check!
KOOKIES SHIP OUT MONDAY, TUESDAY, & WEDNESDAYS
All orders placed by Sunday at 11:59 pm EST will ship out that week. All orders placed after, will ship out the following week. If you order later and need cookies we will always try our best to accommodate whenever possible, but please remember, orders get fulfilled in accordance to when they are placed!
For shipping, there is a minimum order of $15.
KOOKIES BAKED FRESH TO ORDER
All Kookies are baked fresh and get shipped out same day to ensure freshness and top quality. To ensure that your order does not get stuck at the post office, shipments go out early on in the week.
Based on your location, once your order is shipped, you should receive your order within 1-5 business days. Orders placed within Ontario will take 1-2 business day to ship.
Upon shipment, you will receive your orders tracking number. When you receive the tracking information, this does not mean this is the moment that your package has been shipped, this is when your shipment label has been created. From there, you can view when your package has been dropped off at carrier and is ready to be shipped. Please tack your shipment, and plan accordingly.
Once your order has left KyKy Kookies, it is in the hands of that shipping carrier, KyKy is not held responsible for lost or damaged goods.
KyKy Kookies does not ship to P.O. Boxes, we are not held responsible for an order being shipped to an incorrect address.
KyKy Kookies Ship Nationwide in Canada. Please select the best shipping option based on your region. If you have any questions, please email INFO@KYKYKOOKIES.COM
Curb-Side Pick-Up 2 OPTIONS - PICKUP ADDRESS IS AT CHECKOUT:
VAUGHN PICK-UP - 2-4PM, Week Days Only. When you receive an email stating that your order is READY FOR PICKUP, you can come pickup between 2-4pm that day. KyKy's is an ONLINE BAKESHOP, this pickup is located at the commercial kitchen where we bake out of.
ETOBICOKE PICK-UP - SATURDAY'S 2PM. THIS IS OUR STOREFRONT LOCATION, STOREFRONT COMING SOON!
Please respect the timing and only select pickup if you can be flexible with your time (we try to be as accommodating as we can, but we can not wait forever)! If you fail to show up, you will be billed and your order will be shipped out to you on the next business day.
If you select a pickup option, you will be picking up in Vaughn or Etobicoke depending selection at checkout. Once order is place, you will receive your order confirmation. PLEASE read the email for pickup instructions. This is a curbside pickup, do not enter the building, text the number on the order confirmation with your NAME, ORDER NUMBER, and CAR TYPE and someone will come out to you with your order.
Pickups need a 1-5 day processing time, so if you want your order for a specific day, please plan accordingly so we can have your order ready for you! :)